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Problem with tif document (Read 5867 times)
nettt
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Problem with tif document
Aug 23rd, 2012, 2:44pm
 
I've got a problem with an uploaded tif document. When a client uploads the file, everything seems to work out fine, but the file won't transfer from the FTP environment to the selected offline folder.

With other files everything goes fine (small and large files)

Is this a problem that's sounds familiar?
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Gert
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Re: Problem with tif document
Reply #1 - Aug 23rd, 2012, 3:15pm
 
Nope, doesn't sound familiar.

Are you using WF version 3 or an earlier version? If "3", are you running the current beta v3.1 or the released v3.0?

Can you enable the option "keep ftp session log" ( http://www.watchftp.com/wfhelp/ftp_server_settings_en.html ) and after running the task for some time:

Right-click the task
Select "Explore Task Directory" (the entry below it, it shows something like "C:\ProgramData\WatchFTP\MyTaskName")
Windows Explorer will open, you will see a file called 20120823.log (yyyymmdd.log).

Please zip the file and email it to me (gert /at/ gdpsoftware -dot- com) or post it here. The file doesn't contain passwords (but it does contain ftp servernames and userids).
Please also tell me the name of the file that is not downloaded
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Contact me at support -at- gdpsoftware -dot- com
My blog: http://blog-en.gdpsoftware.com/
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nettt
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Re: Problem with tif document
Reply #2 - Aug 31st, 2012, 1:42pm
 
I'm using version 2.4.5.0. The notification in the session log shows that the file has been blacklisted and will not be downloaded again.

I've googled and found this thread on the forum: http://www.watchftp.com/cgi-bin/yabb2/YaBB.pl?num=1266854223
I tried to restart the task and waited for 60 minutes but it still won't download the file.

Any ideas on this?
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Gert
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Re: Problem with tif document
Reply #3 - Aug 31st, 2012, 1:48pm
 
"blacklisted" happens when a file could not be downloaded for some reason.

Can you install the WF3.1 beta instead? See http://www.watchftp.com/cgi-bin/yabb2/YaBB.pl?num=1345099377
There are many changes/improvements so that may fix the issue.

If you are the owner of a WF2.x license you can find your new license for version 3 here:
http://www.gdpsoftware.com/en/customer.html
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Contact me at support -at- gdpsoftware -dot- com
My blog: http://blog-en.gdpsoftware.com/
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